On-site Application Service

We’ll come to you to assist with your My Number Card application! Free *On-site service is only available within the city of Osaka. Service is available for both people who haven’t applied for their My Number Card yet and people who have applied but not yet received their My Number Card.

Both groups are welcome.

Receive your card
without visiting your ward office!

Time:
About 20 min. *Additional time is required for set-up.
An appointment is required
ID photo:
Free of charge!!

You can also apply to renew your
My Number Card.

*We're unable to provide support for renewing electronic certificates. If you wish to renew your electronic certificate but have difficulty going out, please consult your local ward office counter.

If you have five or more people
who wish to apply for their My Number Card,
we’ll visit your site
and offer free-of-charge on-site application assistance, from taking their ID photos to accepting their applications.

Service process

STEP1

Hello Kitty illustration STEP1

Organize at least five people who wish to apply.

*If you have trouble getting out, you can use this service by yourself.

STEP2

Hello Kitty illustration STEP2

Call the Call Center to schedule a visit.

STEP3

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Prepare
the required documentation and wait for the visit.

STEP4

A staff member will visit your location to accept your applications.
(ID photos will be taken free of charge.)

STEP5

Hello Kitty illustration STEP5

Receive your card at home.

*If you have trouble getting out, you can use this service by yourself.

Use of this service

●Use of This Service

After organizing at least five people (or even a single person who would have difficulty getting out) wishing to apply for their My Number Card for the first time or to apply to renew their card, call the Call Center no later than five business days in advance to schedule your visit. (Applicants must be residents of the city of Osaka.)
Call Center:
TEL: 050-3535-0200 ; Hours: 9:00 am to 5:30 pm
(except December 29 to January 3)

• If you're applying on behalf of a company or other organization, please call to make your appointment at least 10 business days in advance as an advance meeting will be required.
• Please provide indoor space and parking for one kei-size vehicle on the day of the appointment.

●Service dates and times

(1) Service dates:
Until Friday, March 12, 2027
(2) Service available:
Weekdays (except Saturdays, Sundays, public holidays, and New Year’s from December 29 to January 3)
(3) Rough hours:
Starting at 10:00 am, 12:45 pm,
and 2:45 pm

●Eligibility

• Residents of the City of Osaka who are applying for their My Number Card for the first time

• Residents of the City of Osaka who are applying to renew their My Number Card

*We're unable to provide support for renewing electronic certificates. If you wish to renew your electronic certificate but have difficulty going out, please consult your local ward office counter.
*Service is not available for people who are requesting issuance of a new card because their card was lost or stolen.
*Minors under the age of 15 and adult wards must be accompanied by their legal representative (parent or adult guardian).

●Locations served

Facilities, offices, private homes, and other locations within the city of Osaka

*On-site service is only available within the city of Osaka.

●Information required when making an appointment

Desired time, date, and location; number of people using service; breakdown of people using service (number of people who have not yet applied, number of people who have already applied and number of people applying for renewal); and representative’s name and contact information

●If you have trouble getting out

Individuals who have trouble getting out, for example due to illness or disability, may utilize this service alone (without organizing a group of five or more). Family members living in the same household may use the service along with them.

Examples of people who have trouble getting out :

• People confined to bed due to illness
• People receiving nursing care who have trouble getting out
• People who have trouble getting out due to a disability

●PIN numbers

To facilitate a smooth application process, applicants should choose PIN numbers for their My Number Card as described below ahead of time.

• One PIN number consisting of 6 to 16 alphanumeric characters (for use as an electronic certificate for the bearer’s signature)
·Letters must be uppercase.
• Three PIN numbers consisting of four digits (for use as an electronic certificate for user identification, for use with basic resident registration card, and to support entering items on the card)
*The same PIN number can be used for all three applications.

●About the Facial Recognition My Number Card

The Facial Recognition My Number Card restricts the identification process to hardware-based facial recognition or visual confirmation, eliminating the need for a PIN number.
If you’re interested in getting a Facial Recognition My Number Card, please let a staff member know on the day of your visit.

What to Bring

If you haven’t applied for your My Number Card yet

1

Individual Number Card Application with QR Code

*If you don’t bring this form, you’ll be asked to fill out a paper form.
2

Notification Card or
Individual Number Notice

*Your Notification Card will be collected by service staff.
3

Forms of ID

If you’ve already applied but
haven't received your My Number Card yet

1

Postcard-size issuance notice
2

Notification Card or
Individual Number Notice

*Your Notification Card will be collected by service staff.
3

Forms of ID

Select a combination of forms of ID
in accordance with basic rules (1) through (4) below.

1. Notification Card or Individual Number Notice +
One type of ID from A
2. Notification Card or Individual Number Notice +
Two types of ID from B
3. Two types of ID from A
4. One type of ID from A +
One type of ID from B

*If you don’t bring ID, we won’t be able to mail your card, and you’ll need to come to the ward office later to pick it up.
*Rules (3) and (4) are for people who have lost their Notification Card or Individual Number Notice.

If you wish to renew your My Number Card because it will expire soon

*We’re unable to accept your application if your card has been lost or if more than three months remain before the expiration date.

*After submitting your application, either you or an authorized representative must come to the ward office counter to collect the My Number Card.

*We're unable to provide support for renewing electronic certificates. If you wish to renew your electronic certificate but have difficulty going out, please consult your local ward office counter.

*Please be aware that there will be a period during which you will not have your My Number Card in your possession.

1

My Number Card
2

Expiration notice

*The notice must include the phrase
“My Number Card Renewal Procedure.”
3

Forms of ID

Select a combination of forms of ID in accordance with basic rules (1) and (2) below.

1. One type of ID from (A)
2. Two types of ID from (B)

*A My Number Card that has exceeded its expiration date can only be used as an identity verification document by the applicant if no more than six months have passed since the expiration date.
*If you can’t bring (1) and (3) with you, you’ll need to visit your ward office with identification documents to collect your card.
*You won’t be able to use the My Number Card installed on your iPhone to verify your identity.

The types of ID listed in (A) and (B)
below are acceptable (as long as they have not expired).

A　
Photo ID issued by a government agency

• Driver’s license　
• Driver's History Certificate
(issued on or after April 1, 2012)
• Passport

• Physical Disability Booklet
• Mental Disability Health and Welfare Booklet
• Intellectual Disability Booklet, etc.

B　
ID bearing your name and date of birth,
or your name and address

• Nursing Care Insurance Certificate
• Pension Booklet
• Pension Certificate
• Medical Care Eligibility Certificate
• Public Assistance Certificate
• Holiday/After-hours Service Eligibility Certificate

• Child Support Allowance Certificate
• Certificate of Qualification
(*You won’t be able to use a “Notice of Certificate of Qualification.”)
• Student ID, etc.

*Minors under 15 and adult wards must be accompanied by their legal representative, and identity verification along with proof of legal representative status may be required. Please contact the Call Center for more information.

*Please note that the “Notice of Health Insurance Eligibility” is not accepted as a valid form of identification.

QR Code is a registered trademark of Denso Wave Incorporated.

On the day of the visit

On the day of the visit, you’ll complete
your My Number Card application as described below.
Please note that if you don’t have
all the required documentation,
the steps in the process may differ,
or you may not be able to utilize the service.

STEP1

Hello Kitty illustration STEP1

Have your photo ID taken.

STEP2

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Fill in the application.

STEP3

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Set your PIN numbers, etc.

STEP4

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Present your ID.

The entire process, from taking your photo ID to
completing the application, takes about 20 minutes.

*Additional time is required for set-up.
*The staff member will collect applications, otification Cards being returned to the city, and other documentation before leaving.

Once your application is complete, all you have to do is wait for your My Number Card to arrive.

*It should arrive about one month after you submit your application.

The health insurance card expired
on December 1, 2025.